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Terms & Conditions | Lyfe
Term And Conditions | Lyfe Runner

Full Timer

1. Job Description

This job is to collect products from the partnered operators and deliver to the customer via the mobile application.

The Employee’s job scope includes:

  • Clock in according to shift
  • Accept orders proactively
  • Collect and deliver products
  • Hold responsibility in accepting orders
  • Perform assigned tasks
  • Return cash and bank in as necessary

2. Probation

The Employee shall serve a probationary period of three (3) calendar months. At the end of this period,the Employee’s performance shall be reviewed by the Employer. The Employer reserves the right to confirm, terminate the employment or extend the probationary period as deemed fit.


3. Target, Incentives, Bonus & Penalties

All To-Do, Not-To-Do and pay related adjustments will be announced via Memo and subject to changes at the discretion of the Employer
All penalty related matters can be referred to via the Appendix attached.


4. Shift

Working shifts will be arranged and announced prior to the beginning of each new month. Working hours shall be ten (10) hours daily, inclusive of rest periods.


5. Overtime

In the event the Employee, upon the request of the Employer, agrees to work in excess of his working hours, the Employee shall be paid at a rate of up to 1.5x the normal rate.


6. Rest Days

The Employee shall be entitled to one (1) rest day per week. In the event the Employee, upon the request of the Employer, agrees to work on such rest day, the Employee shall be paid in accordance with the labour laws in Malaysia.


7. Public Holidays
  • The Employee shall be entitled to public holidays in accordance to the labour laws in Malaysia.
  • In the event whereby the Employee, upon the request of the Employer, agrees to work on such public holidays, the Employee shall be paid in accordance with the labour laws in Malaysia.
  • The Employee is entitled to only one major public holiday period including but not subjected to; Chinese New Year, Hari Gawai, Hari Raya Aidilfitri, Christmas within each annual calendar period.

8. Leaves

The Employee shall be entitled to the following number of annual leave days each year:

  • 10 days if employed less than 2 years;
  • 12 days if employed for 2 years or more but less than 5 years;
  • 16 days if employed for 5 years or more.

The Employee is required to give a two (2) weeks’ notice before each leave application. Should the Employee fail to give a minimum of two (2) weeks’ notice, the following leave shall be noted as UNPAID LEAVE; with the exception of Sick Leaves.

The Employee is entitled to a maximum of 4 days leave consecutively and is not permitted to it preceding or succeeding public holidays and/or off days and if so, the Employee shall not be entitled to any holiday pay for such holiday or consecutive holidays unless he has a reasonable excuse for such absence.

Unpaid leaves will be subjected to shift availabilities and approval from the Employer.


9. Deductions

No advance or borrowings shall be made to the Employee.


10. Sick Leave

The Employee is entitled to the following number of paid sick leave days each year:

  • 14 days if employed less than 2 years;
  • 18 days if employed for 2 years or more but less than 5 years;
  • 22 days if employed for 5 years or more.

The Employee is entitled to sick leave(s) subjected to the approval of the Employee, with it being informed latest by the morning of such leave(s).

Should there be no notice or proof received from the Employee regarding a sick leave application, your absence will be regarded as a “NO SHOW” and a penalty of RM 100 will be noted in your Penalty Card as well as being issued a PIP upon repeated offenses.


11. Behavioral Conduct

Should the Employee be found disregarding or disrespecting the Company and the Employer as well as the rules in any manner, the Employee shall be issued a Performance Improvement Plan (PIP) as a notice of termination.


12. Termination

In the event should the Employee intend to terminate this Contract of Employment, the Employee shall give a two (2) weeks’ notice of his intention to terminate such Contract of Employment or vice versa. The Employee shall receive wages paid for all works that have been done. Should the Employee choose to terminate this Contract of Employment with an insufficient amount of time or with no notice provided, the Company has the right to deduct from the Employee’s wages amounting to that which the Employee would have accumulated during the notice period.


13. Deposit

A deposit of RM 180 shall be withheld from your first month’s pay as a deposit for your Lyferunner starter kit inclusive of the Lyferunner jacket and delivery box. To be paid upfront before work commences, or to be withheld from first months’ pay provided approval granted by the management.


14. Restrictions

The Employee shall not during this Contract of Employment period carry out or perform other or similar businesses.

The Employee has the responsibility to safeguard the Company’s assets and information. Stealing and leaking of the Company’s assets and information is a serious breach of trust and legal action will be carried out.


15. Amendments

The Employer reserves the rights to amend or remove any clauses into the agreement and policies. A notice will be served to you at any point of time as we deem fit.


16. Laws

This Contract of Employment shall be subjected to the laws of Malaysia.

If you have decided to accept the position offered, kindly indicate your acceptance by signing and returning a copy of this letter to the Company and report for duty.


APPENDIX OF PENALTIES
Offense Carried OutAmount of Penalty Charged
No Show (whereby the Employee fails to show up for a working day, is absent or takes a Sick Leave without any notice or proof)
RM 100
MIA (whereby the Employee abandons his post during working hours without any notice and approval of the Employer).
RM 100
Attitude Problems (whereby the Employee is found disregarding or disrespecting the Company and the Employer as well as the rules in any manner).
RM 100
Refusal to accept orders when assigned by Admin or during peak hours
RM 50
Excessive Shift Swapping
RM 50
Complaints from customers and/or merchants (subject to investigation of the Company or the Employer)
RM 50
Refusal to use proper attire in the workplace or during delivery
RM 20
Showing up late for shifts
RM 20
Negligence during delivery/Failed orders
Subject to severity or amount of the order
  • Should the Employee receive a total of more than RM 200 in Penalties recorded in the Penalty Card (Yellow Card), the Employee will receive a PIP with immediate effect.




Part Timer

1. Job Description

This job is to collect products from the partnered operators and deliver to the customer via the mobile application.

The Employee’s job scope includes:

  • Clock in according to shift
  • Accept orders proactively
  • Collect and deliver products
  • Hold responsibility in accepting orders
  • Perform assigned tasks
  • Return cash and bank in as necessary

2. Probation

The Employee shall serve a probationary period of three (3) calendar months. At the end of this period,the Employee’s performance shall be reviewed by the Employer. The Employer reserves the right to confirm, terminate the employment or extend the probationary period as deemed fit.


3. Target, Incentives, Bonus & Penalties

All To-Do, Not-To-Do and pay related adjustments will be announced via Memo and subject to changes at the discretion of the Employer
All penalty related matters can be referred to via the Appendix attached.


4. Shift

Working shifts will be arranged and announced prior to the beginning of each new month. Working hours shall be forty-two (42) hours weekly, inclusive of rest periods.


5. Pay Structure

The Employee shall receive a 70% commission based on each order successfully delivered to each Customer.


6. Rest Days

The Employee shall be entitled to one (1) rest day per week.In the event the Employee, upon the request of the Employer, agrees to work on such rest day, the Employee shall be paid in accordance with the labour laws in Malaysia.


7. Public Holidays
  • The Employee shall be entitled to public holidays in accordance to the labour laws in Malaysia.
  • In the event whereby the Employee, upon the request of the Employer, agrees to work on such public holidays, the Employee shall be paid in accordance with the labour laws in Malaysia.
  • The Employee is entitled to only one major public holiday period including but not subjected to; Chinese New Year, Hari Gawai, Hari Raya Aidilfitri, Christmas within each annual calendar period.

8. Leaves

The Employee shall be entitled to the following number of annual leave days each year:

  • 6 days if employed less than 2 years;
  • 8 days if employed for 2 years or more but less than 5 years;
  • 11 days if employed for 5 years or more.

The Employee is required to give a two (2) weeks’ notice before each leave application. Should the

The Employee is entitled to a maximum of 4 days leave consecutively and is not permitted to it prec

Unpaid leaves will be subjected to shift availabilities and approval from the Employer.


9. Deductions

No advance or borrowings shall be made to the Employee.


10. Sick Leave

The Employee is entitled to the following number of paid sick leave days each year:

  • 10 days if employed less than 2 years;
  • 13 days if employed for 2 years or more but less than 5 years;
  • 15 days if employed for 5 years or more.

The Employee is entitled to sick leave(s) subjected to the approval of the Employee, with it being informed latest by the morning of such leave(s).

Should there be no notice or proof received from the Employee regarding a sick leave application, your absence will be regarded as a “NO SHOW” and a penalty of RM 100 will be noted in your Penalty Card as well as being issued a PIP upon repeated offenses.


11. Behavioral Conduct

Should the Employee be found disregarding or disrespecting the Company and the Employer as well as the rules in any manner, the Employee shall be issued a Performance Improvement Plan (PIP) as a notice of termination.


12. Termination

In the event should the Employee intend to terminate this Contract of Employment, the Employee shall give a two (2) weeks’ notice of his intention to terminate such Contract of Employment or vice versa. The Employee shall receive wages paid for all works that have been done. Should the Employee choose to terminate this Contract of Employment with an insufficient amount of time or with no notice provided, the Company has the right to deduct from the Employee’s wages amounting to that which the Employee would have accumulated during the notice period.


13. Deposit

A deposit of RM 180 shall be withheld from your first month’s pay as a deposit for your Lyferunner starter kit inclusive of the Lyferunner jacket and delivery box. To be paid upfront before work commences, or to be withheld from first months’ pay provided approval granted by the management.


14. Restrictions

The Employee shall not during this Contract of Employment period carry out or perform other or similar businesses.

The Employee has the responsibility to safeguard the Company’s assets and information. Stealing and leaking of the Company’s assets and information is a serious breach of trust and legal action will be carried out.


15. Amendments

The Employer reserves the rights to amend or remove any clauses into the agreement and policies. A notice will be served to you at any point of time as we deem fit.


16. Laws

This Contract of Employment shall be subjected to the laws of Malaysia.

If you have decided to accept the position offered, kindly indicate your acceptance by signing and returning a copy of this letter to the Company and report for duty.


APPENDIX OF PENALTIES
Offense Carried OutAmount of Penalty Charged
No Show (whereby the Employee fails to show up for a working day, is absent or takes a Sick Leave without any notice or proof)
RM 100
MIA (whereby the Employee abandons his post during working hours without any notice and approval of the Employer).
RM 100
Attitude Problems (whereby the Employee is found disregarding or disrespecting the Company and the Employer as well as the rules in any manner).
RM 100
Refusal to accept orders when assigned by Admin or during peak hours
RM 50
Excessive Shift Swapping
RM 50
Complaints from customers and/or merchants (subject to investigation of the Company or the Employer)
RM 50
Refusal to use proper attire in the workplace or during delivery
RM 20
Showing up late for shifts
RM 20
Negligence during delivery/Failed orders
Subject to severity or amount of the order
  • Should the Employee receive a total of more than RM 200 in Penalties recorded in the Penalty Card (Yellow Card), the Employee will receive a PIP with immediate effect.




Hustler

1. Job Description

This job is to collect products from the partnered operators and deliver to the customer via the mobile application.

The Employee’s job scope includes:

  • Accept orders proactively
  • Collect and deliver products
  • Hold responsibility in accepting orders
  • Perform assigned tasks
  • Return cash to Lyfe office

2. Dress Code & Cleanliness

Employees are required to wear the Lyfe Technology Sdn. Bhd. uniform and jacket with appropriate long pants and covered shoes.Employees are strictly prohibited from wearing slippers. Any alternation of the uniform is strictly prohibited unless approved by the management. Ensure that your Lyfebox is always clean before heading out for your duties.


3. Company Assets

Company assets, such as software, equipment, any intangible or non-intangible assets, are not forprivate use and are strictly to be used for the Company business only. Upon termination of employment, employees are required to surrender all of the Company assets they have possessed.


4. Safety
  • Responsible for your safety while on duty;
  • Always follow the law, road safety and rules;
  • All injuries on the employee or the customer must be reported to the management immediately;
  • Always have your breakfast before clocking in;
  • Prepare a raincoat and ride with extra care in the rain;

5. Responsibilities of being a Lyferunner
  • Accept orders diligently from customers.
  • Plan routes accordingly in order to save time.
  • Pick up orders from lyfestaurant using order IDs.
  • Double check food item amounts and confirm with lyfestaurant.
  • Ensure lyfestaurant indicate order id clearly on packaging.
  • Deliver with care; avoid food spillage.
  • Contact & confirm customers’ location politely.

APPENDIX OF PENALTIES
Offense Carried OutAmount of Penalty Charged
No Show (whereby the Employee fails to show up for a working day, is absent or takes a Sick Leave without any notice or proof)
RM 100
MIA (whereby the Employee abandons his post during working hours without any notice and approval of the Employer).
RM 100
Attitude Problems (whereby the Employee is found disregarding or disrespecting the Company and the Employer as well as the rules in any manner).
RM 100
Refusal to accept orders when assigned by Admin or during peak hours
RM 50
Excessive Shift Swapping
RM 50
Complaints from customers and/or merchants (subject to investigation of the Company or the Employer)
RM 50
Refusal to use proper attire in the workplace or during delivery
RM 20
Showing up late for shifts
RM 20
Negligence during delivery/Failed orders
Subject to severity or amount of the order
  • Should the Employee receive a total of more than RM 200 in Penalties recorded in the Penalty Card (Yellow Card), the Employee will receive a PIP with immediate effect.